Restoring your computer back to it’s manufacturer specifications is inevitable due to the faulty design of Windows, and we know sometimes these discs get lost or misplaced. In the event that you do not have your restore discs, I have created this page for your use.
If you’re like most PC users, you probably got Windows with a new PC or laptop. And if you’re like 99% of the population, you get your new machines from one of the major manufacturers. Dell, Acer, HP, Toshiba, Lenovo, they all have one thing in common: they don’t give you a real Windows installation disc with your purchase. Instead, they bundle what they call a “recovery disc” (that’s if you’re lucky – otherwise you’ll have a recovery partition instead) with your machine and leave it at that.
It doesn’t matter that you just paid a thousand dollars for a machine that comes with a valid Windows Vista license – your computer manufacturer just don’t want to spend the money (or perhaps take on the responsibility) of giving you a Windows Vista installation DVD to accompany your expensive purchase.
The problem is, with Windows Vista, the installation media serves more than one purpose. It’s not just a way to get Windows installed, it’s also the only way of recovering a borked installation. The Windows Vista DVD has a “recovery center” that provides you with the option of recovering your system via automated recovery (searches for problems and attempts to fix them automatically), rolling-back to a system restore point, recovering a full PC backup, or accessing a command-line recovery console for advanced recovery purposes.
If you rather not deal with a Computer OEM, feel free to call us and we will gladly take care of you.
NOTE: It is extremely important that you backup important data. This backup should be located on a separate hard drive, CD, DVD, network storage, etc. that will not be affected by the repair install.
Please have your serial and model numbers readily available when you order restore discs. That information is generally located on the bottom or back of your computer. If requesting a restore disc from Dell, you’ll need the Service Tag and Express Service Codes, which are located on the bottom or back of your computer.
Select the appropriate manufacturer from the list below and follow their instructions to order. Process and Delivery varies by manufacturer; please consult with the manufacturer for exact details and pricing.
| Manufacturer | Phone Number |
| Acer | 1-866-539-3901 |
| Apple | 1-800-APL-CARE (275-2273) |
| Asus | 1-888-678-3688 or 510-739-3777 |
| Dell | 1-800-624-9896 |
| eMachines | 1-866-539-3901 |
| Gateway | 1-866-539-3901 |
| HP | 1-800-474-6836 |
| Lenovo/IBM | 1-800-426-7378 |
| Sony | 1-800-488-7669 |
| Toshiba | 1-800-457-7777 |




